Genpact - Walk Drive for Freshers on 13th Feb 2024
Genpact Mega Walk-In Drive
• Experience: 00-03+Years
• Qualification:Graduate (Any Field) (Only Freshers are eligible)
• Job Location: Hyderabad
• Role : Customer Service – Domestic chat (Hindi & English) process
Time and Venue
13th February, 11.00 AM – 1.00 PM
Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Job description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications:
• Graduate (Any Field) (Only Freshers are eligible)
• Fluent in English & Hindi
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any shifts (24*7)
Note: Please carry below documents with you:
• 3 copies of updates resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Payslip (if applicable)